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General Terms and Conditions of the Business Centre Services of Segretaria 24 SRL


(Updated on: August 2016)

Art.1 Procedural guideline and subject of the Business Centre Services

1.1 The following conditions apply to and are valid for the Requested Services (except for the Telephone Service, as below clarified) as specified in the Order, provided by Segretaria 24 SRL in favour of the Customer, following the Order Confirmation by Segretaria 24 SRL (as follows “Order Confirmation”) and the dispatch of the mentioned confirmation to the Customer via email in .PDF format. With the receipt of the Order Confirmation by the Customer, the service contract concerning the Requested Services is intended as refined. The Order and the Order Confirmation, signed - respectively - by the Customer and Segretaria 24 SRL and exchanged by e-mail in .PDF format, will have value as the original copy of the contract concerning the Requested Services. 

1.2 Besides these General Terms and Conditions (not applicable to the Telephone Service), also the Pricing Plan (in its current version at the time of the constitution of the Contractual Relationship) and the House Regulations (in case the Conference Rooms and Offices Service are included in the Requested Services) discipline the contractual relationship (as follows “Contract Agreement”), which will be established in accordance with the Order Confirmation of Segretaria 24 SRL. Unless different and contrasting arrangements provided in the current General Conditions, the General Terms and Conditions of the Telephone Services are considered partially valid for the Requested Services. In detail, the following arrangements are applicable to the Requested Services – with the exception of records concerning specifically the Telephone Service and therefore not compatible with the other Requested Services: - Article 2 (Beginning of the contract) clauses (1), (2), (3), (4); - Article 3 (Customer obligations); - Article 4 (Services Payment); - Article 5 (Payments, security deposit, interest for late payment); - Article 6 (Objections about performances and counter-claims charges); - Article 7 (Information Protection); - Article 8 (Responsibility); - Article 9 clauses (6), (7), (8), (9). 

If the Requested Services include the Telephone Service, the latter will fall under the exclusive regulation of the Telephone Service Conditions, in their current version at the time of the constitution of the Contractual Relationship. The Telephone Service Conditions – which the Customer explicitly declares to know with the agreement of the Order and of the Contractual Attachments – hence are intended as integral part of the General Conditions. 

1.3 If the Requested Services include the Business Address and Mailing Service, the Customer acquires the right to use, for the duration of the Contract Relationship, as defined in the Order, the postal address made available by Segretaria 24 SRL, that is Via Monte Napoleone 8, 20121 Milano (as follows “Business Address”), on company letterheads, web sites, business cards, etc., with the capability of considering the Business Address as personal business address. The Business Address and Mailing Service does not give the right to use the Business Address either within the legal notes of the Customer’s web site or in public registers, unless explicitly specified that the Business Address is just a mere postal address or a secondary office not independent from the Customer; in these cases also the address of the company’s main headquarter should be mentioned. The Business Address and Mailing Service does not qualify the Customer to utilize the Business Address as a main headquarter of his/her own business activity. 

1.4 In addition to what mentioned above, if the Registered Office Service is included in the Requested Services, the Customer shall have the right to use the Business Address for all other registrations and enrolments as those, for example, of the Chamber of Commerce and the Income Revenue Authority, or those required to fulfil the Individual Income Tax Return.

1.5 At the time of each publication, registration or enrolment made by the Customer using the Business Address, the Customer must check carefully – on his own – that the business and financial requirements and the additional legal conditions, necessary to proceed with the registration and enrolment applications, are fulfilled. In this regard, Segretaria 24 SRL assumes no responsibility. 

1.6 The use of the Registered Office Service shall not be guaranteed if the Customer requires only the Business Address and Mailing Service. If the Customer violates the conditions of use of the Business Address and Mailing Service, from the beginning of the violation and during the whole duration of the misuse of the Business Address, the Customer will be charged at the pricing of the Registered Office Service, as determined by the Pricing Plan in its current version at the time of the Order Confirmation by Segretaria 24 SRL.

1.7 The use of the Requested Services shall be guaranteed only to the Customer on their own – if an individual – or only to the companies indicated by the same, as his/her legal representative, at the time of the signing of the Order. The use of the Requested Services by third parties is prohibited. In the event that the Customer, contrary to the terms of the General Conditions, yields to third parties the Business Address provided by Segretaria 24 SRL and uses it for a different commercial activity from that mentioned in the Order, from the beginning of the violation and during the whole duration of the misuse of the Business Address by the Customers and by the third parties, to each of them will be applied the due fees, as determined by the Pricing Plan in its current version at the time of the violation, for which payment the Customer and the third parties will be jointly and severally liable. For this purpose, the Customer shall promise the fulfilment of the latter, according to the ex-Article 1381 of the Italian Civil Code. 

1.8 The Business Address and Mailing Service and the Registered Office Service imply, in any case, the receipt of the mail sent to the Customer at the Business Address office in Via Monte Napoleone 8, 20121 Milano, the presence of employees at the above mentioned office, from Monday to Friday, from 09:00 am to 06:00 pm (excluding public holidays), as well as the displaying at the entrance of the Business Center of a plate with the name or the company logo of the Customer, or of a comparable support (for example a nameplate on an electronic display).

1.9 Subject of the Business Address and Mailing Service and the Registered Office Service is exclusively the reception of mails and parcels, not exceeding 60 x 30 x 15 cm size. The delivery of parcels exceeding the mentioned size requires the notice from the Customer and the expressed consensus by Segretaria 24 SRL. The right of reception of those parcels is not guaranteed. 

1.10 Mail received within the Business Address and Mailing Service and the Registered Office Service shall be filed by Segretaria 24 SRL and submitted in paper or electronic format (after being scanned) to one of the addresses provided by the Customer. Through the supply of equipment and appropriate guidelines to the staff operating at the Business Center office, Segretaria 24 SRL is committed to send the shipments at the address provided by the Customer for this purpose in their integrity and on a reliable basis. Segretaria 24 SRL will not be responsible for potential lack in the service offered from third parties, such as Poste Italiane S.p.A.

1.11 In the mail forwarding service to the Customer is always and only guaranteed the punctual and correct shipment (or forwarding). 

1.12 In the performance of the Required Services, Segretaria 24 SRL does not guarantee to the Customer any protection from competing companies and activities. 

1.13 Given the nature of the services provided to the Customer, their importance, centrality, overall pre-eminence in the whole economy of the contractual relationship, as well as of their load, it is finally excluded that the ongoing legal relationship has a lease agreement nature, even though atypical, also considering the fact that the right to use the provided spaces is instrumentally given to the purpose of benefiting from the services supplied by Segretaria 24 SRL.

1.14 The parties give each other notice that they intend to sign a contract with unitary cause, according to the method disciplined by the Article 1677 of the Italian Civil Code (Service Contracts).


Article 2 Customer Obligations

2.1 The Customer is committed not to use the Business Centre Services or the Requested Services for private or commercial activities that violate any law, or which may in any way compromise or damage the image of Segretaria 24 SRL. Furthermore, the Customer is obliged to avoid that, in legal and/or business transactions which he/she is part of, will be given the impression that he/she has more rights than those that were actually conferred under the Contractual Relationship in connection to the use of the Business Address and Mailing and/or the Registered Office Services. In the fruition of the Conference Room and Office Services, the Customer is prohibited from making any arbitrary modification of architectural or aesthetic character to the spaces made available by Segretaria 24 SRL.

2.2 The Customer will do his/her best to inform Segretaria 24 SRL in case he/she or one of his/her referents/representatives are not reachable over the phone or not able to receive notifications for more than 2 weeks. The Customer is solely responsible for the correct functioning of the devices utilized for the receipt of communications (mobile phone, fax, etc.) and he/she is therefore obliged to ensure that incoming mail addressed to him/her, and received by Segretaria 24 SRL at the Business Address, can be properly delivered to the address provided (as follows “Forwarding Address”), in particular with regard to the official notifications received at the Business Address and deriving from the use of the Mailing and/or Registered Office Services.

2.3 The Customer is obliged to promptly inform Segretaria 24 SRL in case he/she wishes to use the Business Address, the provided Offices and the Meeting Rooms as well as other spaces of the infrastructure of Segretaria 24 SRL – such as the entrance, the reception, etc. – in ways other than those defined in the Order (for example, to make video recordings or to perform job interviews) and that could compromise the supply of the Business Centre Services in favour of other customers of Segretaria 24 SRL. A similar use is therefore only permitted upon prior written agreement with Segretaria 24 SRL and with the explicit permission of the latter. In such cases, Segretaria 24 SRL could constrain the use of the aforementioned additional infrastructure spaces to payment of an appropriate deposit.

2.4 If the Business Address and Mailing Service and/or the Registered Office Service are included in the Requested Services, the Customer will be obliged to provide to Segretaria 24 SRL an Authorisation to receive mail signed by the Customer with a copy of the ID card of the Customer, if an individual, or of the Legal representative of the Customer, if legal person, to allow to Segretaria 24 SRL to receive, on behalf of the Customer, mail and envelopes delivered to the same at the Business Address. The Authorisation to receive mail and the copy of the ID card have to be sent by the Customer to Segretaria 24 SRL via e-mail in .PDF format at the time of the Order dispatch, in case within the Requested Services is included the Business Address and Mailing Service and/or the Registered Office Service.

2.5 The Customer shall take care to promptly inform Segretaria 24 SRL of any changes relative to the Forwarding Address, telephone availability, bank details, legal form or legal representative and to communicate to Segretaria 24 SRL any other circumstances, likewise significant for the Contractual Relationship.


Article 3 Effect, withdrawal and termination of the Contractual Relationship and related obligations

3.1 The Contractual Relationship shall take effect on the date stated in the Order and in the Order Confirmation and will have the duration specified therein. 

3.2 The term of notice to exercise the right of withdrawal by the Customer concerning the Business Address and Mailing Service and the Registered Office Service is 1 month from the end of the relevant period of invoicing, as stated in the Article 4, clause 3 of the Telephone Service General Terms and Conditions. This shall not prejudice the right of both the Customer and Segretaria 24 SRL to immediately terminate the contract in case of a justified reason, as further defined below, and in presence of which it cannot be reasonably expected that the Parties will continue the Contractual Relationship until its normal deadline. The Customer and Segretaria 24 SRL agree to derogate from the Articles 1373 and 1671 of the Italian Civil Code. 

3.3 In particular, Segretaria 24 SRL has the right to terminate the Contractual Relationship without notice for a justified reason, in the following situations: 

a) The Customer changes the postal address notified in the Order and/or the Forwarding Address – which, consequently, is different from that made available to Segretaria 24 SRL for the Business Address and Mailing and/or the Registered Office Services – without notifying Segretaria 24 SRL within 14 days from the date of the change. The notification of a post office box or similar addresses will not be considered by Segretaria 24 SRL as a valid notification of a change of address of the Customer;

b) The Customer provides in the Order to Segretaria 24 SRL a non-valid National Insurance Number or VAT Number and/or other suitable requisites to identify the Contracting party and his/her nature, which do not coincide with the truth, and does not provide – within 14 days from the start of the Contractual Relationship – the adjustment of the aforementioned invalid and/or incorrect elements;

c) The Customer results in delay with the payment of two invoices concerning the Requested Services;

d) The Customer results in delay with the payment of the Requested Services for an amount that goes beyond the double of the credit limit, defined by the Article 4 clause 6 of the Telephone Service General Terms and Conditions;

e) The Customer culpably violates the General Terms and Conditions and does not eliminate the causes which brought to the violation, within a suitable term after being admonished by Segretaria 24 SRL of the occurred violation; it is understood that in case of serious violations by the Customer, Segretaria 24 is not compelled to give any warning and can instantly terminate the Contractual Relationship for justified reason;

f) Significant and clear evidences are repeated, suggesting that the conduct of the Customer or the management of his/her commercial activity are contrary to morality or violate the law;

g) Initiation of insolvency proceedings against the Customer.

3.4 The Customer has the right to terminate the Contractual Relationship – without notice, for justified reason – if Segretaria 24 SRL negligently violates the contractual conditions and does not repair the violation within a reasonable period, following a warning by the Customer. In case of significant violations, the warning is not considered necessary. If these conditions occur, The Customer may terminate the Contractual Relationship in the modalities below specified:

a) Via phone call, contacting the Customer Care Service at the toll-free number 800 59 63 14 (Italy only), or at the number +39-02 00 68 45 16, after prior identification via telephone password, within the office hours, from Monday to Friday from 09:00 am to 07:00 pm;

b) Via mail notification to Segretaria 24 SRL, Via Monte Napoleone 8, 20121, Milano; 

c) Via fax notification at the number 800 59 63 15 (Italy only) or +39-02 00 68 45 31, 

d) Via e-mail notification at servizio@segretaria24.it.

In any case Segretaria 24 SRL will provide to the Customer a confirmation of receipt of withdrawal notification, which will become effective for any legal purpose. 

3.5 The withdrawal by Segretaria 24 SRL will be stated in written form. The withdrawal is effective for all legal purposes in the event that the cancellation notice has been sent to the last address given by the Customer, even though the notification of the Customer has not materially occurred.

3.6 With the termination of the Contractual Relationship the Customer no longer has the right to use the Business Address made available by Segretaria 24 SRL for legal or business transactions. In particular, after the end of the Contractual Relationship, the Customer agrees to remove the Business Address from all public records and other lists and to make sure that it is no longer shown in Web pages of which he/she is responsible or on their letterhead or other type of material and immaterial support.

3.7 In the event that the Customer uses the provided Business Address even after the end of the Contractual Relationship, contrary to the provisions of Art. 3 clause 6, for the entire duration of the misuse of the Business Address, the Customer will be charged with an amount equal to the 70% of the payment established for the legitimate use of the address as Business Address and Mailing Service and/or Registered Office Service. The above does not apply if the continuation of the use of the Business Address is only due to the impossibility, for the Customer, to suspend the use in due course, although he/she has attempted to respect the contractual terms with due diligence. The claim of the Customer to see applied this last exemption is not intended, in any way, as an authorization from Segretaria 24 SRL to an illicit use of the Business Address. What listed above does not affect, however, the right of Segretaria 24 SRL to an adequate compensation for negligence in the use of the Business Address and in the observance of the contractual terms, and the right to compensation for damages caused by the illicit use of the Business Address.


Article 4 Security deposit, Warranty

Segretaria 24 SRL has the right to request to the Customer an appropriate security deposit for the use of the Business Centre Services, or the Required Services mentioned in the Article 1 above, the liable assumption of the debt concerning those services on behalf of a physical person, and/or the concession of an equivalent warranty instrument. Unto this security deposit, interests are not applicable.


Article 5 Conference rooms and Offices Service

5.1 If the Meeting Room and Office Service is included in the Requested Services, Segretaria 24 SRL makes temporarily available to the Customer – and precisely for the duration stated in the Order and in the Order Confirmation – meeting rooms and temporary offices at the Business Address. The cost that the Customer has to bear to use a conference room and a temporary office, as well as the dimension and the set-up of those, are defined by the Pricing Plan in force at the time of the provided service.

5.2 In the event that in the required period there are no meeting rooms or temporary offices available at the Business Address, the Customer is guaranteed no right to their fruition. The Customer will, however, be entitled to a preferential treatment for alternative dates. In case Segretaria 24 SRL has already confirmed a reservation of a meeting room or temporary office to the Customer in the Order Confirmation, as per instructions contained in the Order of the Customer, Segretaria 24 SRL reserves the right to make available to the Customer – instead of the booked one – another office at the same or higher price.

5.3 The Customer agrees to leave the meeting room and/ or the temporary office made available in a timely manner at the end of the agreed period of time indicated in the Order and in the Order Confirmation. Exceeding the arranged period of time is only permitted with explicit approval by Segretaria 24 SRL, and in this case upon payment of the supplemental amount, as indicated in the Pricing Plan. Even in the event of an exceeding period of use without any prior agreement, the Customer is obliged to pay a supplemental amount, as indicated in the Pricing Plan. Segretaria 24 SRL reserves the right to assert any damage resulting from the use by the Customer of conference room and/or temporary office.

5.4 Within the use of conference room and/or temporary office, the Customer is committed to comply with the fire and safety standards.

5.5 Each space assigned to the Customer is lockable and its respective key must be picked up only by the Customer, or by persons authorized by the Customer his/herself, when entering the Business Center and returned to the staff at the reception when leaving the Business Center. These provisions do not apply in case of access control via electronic locks, whose opening hours are anyway managed by Segretaria 24 SRL. In any case, the latter retains ownership of the keys and prohibits any transfer and/or duplication.

5.6 The Customer is not allowed to install his/her own telephone or data lines, fax, copy machines, or any other kind of equipment with the exception of personal computer and printer, inside the office space. In any case, the insurance coverage for fire risk and damage to third parties (which also includes Segretaria 24 SRL itself), originated from machines, equipment, etc. of any kind, of which the Customer is owner and makes use, remains integral responsibility of the Customer his/her self with indemnity of Segretaria 24 SRL.

5.7 The Customer is also committed to make sure that the office machines and any other device, provided by Segretaria 24 SRL or that he/she owns, remain switched off during the office closing hours. In case of not compliance to the above, the staff of Segretaria 24 SRL is as of now, for security reasons, authorized to interrupt the supply of electricity to the offices in use by the Customer, and the latter cannot claim refunds/reimbursements for any reason (including potential damage due to the loss of “unsaved documents”) and remains responsible for any damage caused to Segretaria 24 SRL and/or third parties.

5.8 Moreover, the Customer is not allowed to leave valuable goods and documents in custody at the reception, declining Segretaria 24 SRL from any responsibility under the following Art. 6.3.

5.9 Segretaria 24 SRL, through the management and the service staff, reserves the right to access to all spaces and offices to check the status of the premises and to carry out repairs, cleaning and maintenance of the spaces in use by the Customer.

5.10 The premises, furniture, furnishings and equipment given to the Customer to use are exclusive property of Segretaria 24 SRL and must be used with the utmost diligence in accordance to their functions and must not be removed, damaged or modified.


Article 6 Responsibility

6.1 For what concerns the liability for damages of Segretaria 24 SRL apply the provisions of the Article 8 of the Telephone Service Terms and Conditions, with the exception of specific provisions relative to the Telephone Service. 

6.2 The Customer also responds against Segretaria 24 SRL for all damages caused to the spaces or objects used, and acts also as warrantor for damages caused by guests and visitors, business partners, suppliers, etc.

6.3 The Customer acknowledges and explicitly declares to know and to accept that the contract does not include in any case the custody by Segretaria 24 SRL of goods, equipment, documents, securities and valuables and anything else introduced or deposited by the Customer in the offices and spaces, and raises as for now Segretaria 24 SRL from any responsibility in the event of infractions, thefts, break-ins, robbery and fire, or any other kind of damage that fortuitously or by force majeure could be caused to the Customer, his/her goods, and to people that are with him/her at the offices of Segretaria 24 SRL, explicitly renouncing to advance any claim and/or action of compensation and / or demand for damages.

6.4 The Customer will be in any case fully responsible for any theft and/or damage to property and/or persons caused by him/her or by users of the given office space.


Article 7 Exception for non-fulfilment, destruction of not delivered postal mail

7.1 In the event that the Customer is in delay with the payment of the amount indicated in two (monthly) invoices, or with the payment of an amount equal to twice the credit limit, as described in the Article 4.6 of the Telephone Service Terms and Conditions, Segretaria 24 SRL reserves the right to suspend the mail forwarding service to the Customer, pursuant to the Article 1460 of the Italian Civil Code, until the suspended amount have been settled. This does not compromise the possibility for the Customer to pick up his/her own mail directly at the Business Address, upon presentation of a valid ID document of the Customer, physical person as well as legal representative of the Customer’s company.

7.2 In case the mail received at the Business Address cannot be delivered because the Customer, for negligent noncompliance with his/her obligations hereunder, and in particular Article 2, did not provide any Forwarding Address, Segretaria 24 SRL reserves the right to destroy the mail after three months of its reception. If Segretaria 24 SRL arranges another way to contact the Customer (via phone, e-mail), the mail will be destroyed only after a given notification to the Customer. The above also applies in the event that the prerequisites of the paragraph 7.1 are satisfied, and Segretaria 24 SRL has notified the Customer on time about the destruction of the mail and the possibility to pick it up personally, or to start again the forwarding service after paying the pending amounts.


Article 8 Miscellaneous

8.1 In the event of written communications, as required in these Terms and Conditions as part of the Contractual Relationship, this requirement is deemed as satisfied even if Segretaria 24 SRL should send her communications to the Customer via e-mail and the Customer may be able to read them in his/own “Inbox” after accessing his/her private “customer area” via the “Login” section on www.segretaria24.it. The communication in question and the declaration contained in it will be valid for all purposes, after one week of the delivery in the customer’s area, even if not actually read by the Customer. The foregoing applies to all communications and statements concerning the Contractual Relationship, unless the General Conditions do require additional written formalities for the specific case, such as paper documentation.

8.2 Segretaria 24 SRL has the option of transferring to third parties the rights and obligations arising from the Contractual Relationship, provided that the transfer does not contrast with the Customer interests, and that the transferee third party guarantees a provision of services conforming to what established in the Order, in the General Terms and Conditions and in the Telephone Service Terms and Conditions, and that there is no doubt about the solvency and technical proficiency of these third parties. In case of concession of the Contractual Relationship, the Customer will have the right to immediate withdrawal. The right of withdrawal does not apply if the Customer does not object to the concession of the Contractual Relationship within one month from the reception of the respective notification. The notification of Segretaria 24 SRL will contain express mention of the withdrawal period and the consequences of its failure to comply. The concession will not become effective before of the above-mentioned monthly term expiry date, starting from the receipt of the notification.

8.3 In case some provisions of these General Terms and Conditions prove to be fully or partially non-valid, this will not affect the validity of the remaining provisions. If so, Segretaria 24 SRL and the Customer are committed to agree on a suitable regulation to replace the invalid one, and that, in accordance with the law, is as close as possible to the common will of both parties. 

8.4 For the resolution of any controversy arising from the interpretation and/or execution of the General Terms and Conditions and/or the Telephone Service Terms and Conditions and/or the Contractual Relationship, the Court of Milan has exclusive jurisdiction, without prejudice of the mandatory jurisdictions. Applicable substantive law to the General Terms and Conditions, the Telephone Service Conditions and the Contractual Relationship will be the Italian law.

8.5 The Italian version of these General Terms and Conditions shall be the only binding version. The Italian version shall be the only relevant version with respect to the content of these general terms and conditions and the rights and obligations hereunder. Any other versions in any other language are non-binding translations for information purposes only.


Art 9 Membership Program and Membership Cards

9.1 Segretaria 24 SRL allows its customers to subscribe a Membership program, which gives access to subsidised services and discounts on the reservations of meeting rooms and temporary offices. The services related to the Membership program will be supplied according to these Terms and Conditions. Four types of Membership, which include the following services and benefits, are made available:

  • RED MEMBERSHIP CARD: The "Red Member Card" gives access to the spaces of the Business Center Montenapoleone and provides a one-time discount of 10% on the reservation of an office or a meeting room. The Red Membership is free of charge and will be obtained during the first reservation.
  • SILVER MEMBERSHIP CARD: The "Silver Member Card" entitles the Customer to a discount of 25% on all reservations of offices and meeting rooms, and includes the following services:
    • High-speed Internet
    • Mineral water during meetings

The registration fee for Silver members amounts to 20 € per month for 12-months contracts, and to 30 € per month for 6-months contracts. 

  • GOLD MEMBERSHIP CARD: The "Gold Member Card" entitles the Customer to a discount of 50% on all reservations of offices and meeting rooms, and includes the following services:
    • High-speed Internet
    • Mineral water during meetings
    • Use of projector during meetings
    • Personal Key-card to access the offices
    • Upgrade service for meeting rooms (access to a larger meeting room with no price increase, based on availability)

The entry fee for Gold Members amounts to 50 € per month for 12 months contracts and to 60 € per month for 6 months contracts.

  • PLATINUM MEMBERSHIP CARD: The "Platinum Member Card" entitles the Customer to a discount of 50% on all reservations of offices and meeting rooms, and includes the following services:
    • High-speed Internet
    • Mineral water during meetings
    • Use of projector during meetings
    • Personal Key-card to access the offices
    • Upgrade service for meeting rooms (access to a larger meeting room with no price increase, based on availability)
    • Reception and secretarial services
    • Priority reservations
    • Taxi and restaurant booking
    • Service during Caterings

The entry fee for Platinum Members amounts to 80 € per month for 12 months contracts and to 90 € per month for 6 months contracts.

9.2 The Memberships have a contract period of 6 or 12 months, according to the terms defined by the Customer and specified in the Order. The term of notice to exercise the right of withdrawal by the Customer concerning the Membership is 1 month from the end of the relevant period of invoicing. At the end of the defined period, the contract is automatically extended for the same period and under the same conditions. The Customer can notify the contract cancellation in accordance with the provisions of Art. 3 (Effect, withdrawal and termination of the Contractual Relationship and related obligations) of these Terms and Conditions.

9.3 The charge of the due amounts occurs on a monthly basis according to the payment methods agreed with the Customer and reported in the Order.

9.4 In case of contract cancellation the Customer must return the Member Card by post addressed to the company secretary 24 SRL, or in person at the headquarters of the Business Center no later than 7 days from the end of the contract.

9.5 The Member Card is personal and not transferable. The Customer is the sole legitimate user of the Member Card for the duration of the contract, and agrees not to transfer it to third parties, not to counterfeit nor duplicate it.

9.6 In the event of theft or loss of the Member Card the Customer is obliged to immediately notify Segretaria 24 SRL, which will take care of blocking the lost card and providing the Customer with a new one.

For all matters not specifically covered in these Terms and Conditions, please refer to the provisions of the Italian Civil Code on procurement.